Refund policy

 

At VALERIA BLESS TRADING L.L.C, we are committed to delivering each fragrance with the highest standards of care.

All international orders are shipped via DHL Express at our expense to ensure fast and secure delivery.

No Returns on Opened Products

Due to the personal and hygienic nature of fragrance products, we do not accept returns or offer refunds for opened or used items.

Once a perfume has been unsealed, opened, or used, it cannot be returned.

Scent preference is subjective and does not qualify as a reason for return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 24 hours of delivery.

To process a claim, the following evidence is required:

• Clear photos of the outer shipping box before opening

• A full video of the unboxing process

• Photos of the damaged item and internal packaging

• A visible shipping label

Claims submitted without sufficient documentation may not be approved.

All claims are subject to verification. If approved, we will offer a replacement or refund at our discretion. Kindly contact us at headoffice@valeriabless.com